Frequently Asked Questions
Find quick answers to common questions about Infinity Quest Labs products and services.
Account & Billing
To create an account, click on the "Sign Up" button at the top right of any page. You'll need to provide your name, email address, and create a password. After verifying your email, your account will be active.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and bank transfers for annual plans. All payments are processed securely through encrypted channels.
Yes, you can cancel your subscription at any time. If you cancel during a billing period, you'll retain access until the end of that period. We offer prorated refunds for annual plans canceled within the first 30 days.
Technical Questions
Our web-based applications work on any modern browser (Chrome, Firefox, Safari, Edge) with JavaScript enabled. For mobile access, we recommend iOS 12+ or Android 8+. Some advanced features may require more recent versions.
We release minor updates weekly with bug fixes and improvements. Major feature updates are released quarterly. All updates are automatically applied to your account with no downtime required.
Yes, we perform automated daily backups of all customer data. Our systems maintain multiple copies across geographically distributed data centers to ensure data integrity and availability.
Security & Privacy
We use industry-standard encryption (AES-256) for data at rest and TLS 1.3 for data in transit. Our infrastructure undergoes regular security audits, and we're compliant with SOC 2, GDPR, and CCPA regulations.
Only authorized Infinity Quest Labs personnel with a legitimate business need have access to customer data, and all access is logged and monitored. We never share your data with third parties without your explicit consent, except as required by law.