Frequently Asked Questions

Find quick answers to common questions about Infinity Quest Labs products and services.

Account & Billing

How do I create an account?

To create an account, click on the "Sign Up" button at the top right of any page. You'll need to provide your name, email address, and create a password. After verifying your email, your account will be active.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and bank transfers for annual plans. All payments are processed securely through encrypted channels.

Can I cancel my subscription at any time?

Yes, you can cancel your subscription at any time. If you cancel during a billing period, you'll retain access until the end of that period. We offer prorated refunds for annual plans canceled within the first 30 days.

Technical Questions

What are the system requirements for your software?

Our web-based applications work on any modern browser (Chrome, Firefox, Safari, Edge) with JavaScript enabled. For mobile access, we recommend iOS 12+ or Android 8+. Some advanced features may require more recent versions.

How often do you update your products?

We release minor updates weekly with bug fixes and improvements. Major feature updates are released quarterly. All updates are automatically applied to your account with no downtime required.

Is my data backed up?

Yes, we perform automated daily backups of all customer data. Our systems maintain multiple copies across geographically distributed data centers to ensure data integrity and availability.

Security & Privacy

How is my data secured?

We use industry-standard encryption (AES-256) for data at rest and TLS 1.3 for data in transit. Our infrastructure undergoes regular security audits, and we're compliant with SOC 2, GDPR, and CCPA regulations.

Who has access to my data?

Only authorized Infinity Quest Labs personnel with a legitimate business need have access to customer data, and all access is logged and monitored. We never share your data with third parties without your explicit consent, except as required by law.